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Terms and Conditions  (Last updated: November 11, 2018)

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with website (the "Service") operated by KOPYFORM GmbH ("us", "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.



If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.



Please click Shipping to European Countries for information about shipping charges.

KOPYFORM’s prices are in Euro; ex-works KOPYFORM's factory in Beindersheim/Germany. Our prices do not include taxes, tariffs or additional fees assessed by your customs broker. Customers outside of Germany may be required to pay these fees to the courier, as applicable, upon delivery. Please consult your local customs office or tax authority for information specific to your situation.

KOPYFORM requires all orders to be prepaid either by wire transfer, Credit Card (Visa, MasterCard) or PayPal. Payments via credit card are limited to EUR 2,000 total value. Orders of more than EUR 2,000 (incl. shipping and tax) have to be paid via transfer or by PayPal. KOPYFORM is passing on to customers fees charged by payment services providers. The surcharge for Credit Card and Paypal payments is 2% of the net value of goods incl. shipping. The surcharge for SOFORT transfer payments is 1% of the net value of goods incl. shipping.

Customers from certain countries are requested to submit payment for their orders by wire transfer. If you reside in one of the restricted countries, we request you to prepay for your order by wire transfer. Orders prepaid by wire transfer will be shipped as soon as payment is received. Your order will be cancelled if we do not receive your payment within 10 business days.

If funds are transferred between banks by wire transfer, both the originating bank (customer's bank) and the receiving bank collect transaction processing fees. To avoid a delay in your order shipment, make sure that the total amount you send will cover all bank fees as well as the complete price of your order, including any tax and shipping charges.

Each parcel is automatically insured up to Euro 510.00.

When processing a wire transfer payment with your bank, please quote the order number from our order confirmation e-mail and wire your payment to the following address: 

New Bank Information from October 26, 2019:
Vereinigte VR Bank Kur- und Rheinpfalz eG
BIC (Bank Identification Code): GENO DE 61 SPE
IBAN (International Bank Account Number): DE71 5479 0000 0003 3330 00 
Beneficiary: Kopyform GmbH, 67259 Beindersheim/Germany

KOPYFORM will ship your goods once the transferred funds have cleared our bank account and will provide carrier-specific tracking information by e-mail.


Order cancellation

To cancel or change an order, first check the status of your order to ensure that it has not already shipped. If a tracking number has not yet been assigned, you can cancel your order by calling us at +49 (0)6233-7702-10. Please note that e-mail is not a good way to cancel your order; if we have a heavy influx of e-mails to answer, your order will very likely ship before we are able to read your e-mail and cancel your order. If we are unable to stop your order before it ships, and the order has been assigned a tracking number, contact Customer Service for assistance in setting up a return.

When KOPYFORM ships your order, we will e-mail you a tracking number that you can use to track your package.  Depending on when the delivery company picks up your package from KOPYFORM, this tracking number may not be entered into their system until the next business day.

It is very rare that customers need to return a product to KOPYFORM. However, if you do have a problem, we want to make receiving a refund or exchange as easy as possible. If you have any problems with your products please give us a call at +49 (0)6233-7702-10 or send an e-mail to  We'll give you a return authorization number that will help us track your return and make sure you receive your refund or exchange as soon as possible. We'll even pay for return shipping if it's our fault.



If you purchased the product directly from KOPYFORM, we require you to inspect the product within 30 days of receipt, and notify KOPYFORM promptly of any non-conformance. Failure to notify KOPYFORM within that 30-day period will constitute acceptance of the product for all purposes. If you purchased the product directly from KOPYFORM, you shall return the product to KOPYFORM. No product may be returned for any reason without obtaining a Return Authorization from KOPYFORM.

You are responsible for returning the product to KOPYFORM at your risk and expense. You shall return the product to KOPYFORM in the original packaging. KOPYFORM will not be responsible for damaged parts if you do not follow this process. You should retain shipping information, including tracking number, until your account has been credited by KOPYFORM or replacement product has been received.

If KOPYFORM determines that failure of the product was not a result of a defect in materials or workmanship, KOPYFORM reserves the right to charge you for parts and labor or charge you a 20% restocking fee. KOPYFORM will advise you prior to assessing these charges. Any product returned to KOPYFORM shall become the property of KOPYFORM.


Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.



When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.


Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of KOPYFORM GmbH and its licensors. The Service is protected by copyright, trademark, and other laws of both Germany and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of KOPYFORM GmbH.


Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by KOPYFORM GmbH.

KOPYFORM GmbH has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that KOPYFORM GmbH shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Limitation of Liability

In no event shall KOPYFORM GmbH, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.



Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

KOPYFORM GmbH its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


Governing Law

These Terms shall be governed and construed in accordance with the laws of Rhineland-Palatinate, Germany, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


Contact Us

If you have any questions about these Terms, please contact us. KOPYFORM offers live support during business hours from Monday to Thursday 8 a.m. – 4:30 p.m. and Friday 8 a.m. - 2 p.m. GMT (Greenwich Mean Time). 

Rudolf-Diesel-Str. 1
67259 Beindersheim
Phone:  +49 (0)6233 7702-10
Fax:       +49 (0)6233 7702-77

© 2018, KOPYFORM GmbH. This material may not be reproduced, displayed, modified, or distributed in any way without the express prior written permission of KOPYFORM GmbH. The imprint logo is a trademark of KOPYFORM GmbH. All rights reserved.